Case Studies

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  • Our client, a UK charity, was looking for an all-year-round research tool to test ideas with their core supporter segments in different ways, and to create stronger brand affinity with the supporters.
    • Charities
  • Our client wanted to grow their knowledge of their customer segments, cost-effectively in a flexible yet scalable manner, providing a real-time / always-on approach to enable better, faster decision making across their enterprise.
    • Global Technology Community
    • Online Community
  • Our client in the airline industry was looking for direct in-flight comparisons against competitors across a range of service points including cabin attractiveness, crew services, in-flight entertainment and more…
    • Community
    • Travel
  • Software Company Relationship Management
    Harris applied its relationship management expertise to track customer loyalty and advocacy for this global software technology firm. Harris were able to identify what is most important to customers, and create actionable recommendations to improve customer relationships.
    • Advocacy
    • Customer Experience
    • Customer Loyalty
    • Loyalty
    • Relationship Management
  • Financial Services Relationship Management
    This Financial Services Relationship Management case study demonstrates how Harris delivered an improved understanding of our client's customer's business needs, which enabled them to deliver sustainable, profitable performance to outperform the market both locally and globally.
    • Action planning
    • Customer Relationships
    • Relationship Management
  • FMCG Relationship Management
    Bringing our client closer to their customers and staying ahead of the competition, by helping them to better understand changing needs of different segments, prioritise improvements to the experiences that have the most impact on loyalty and retention, and doing so in a way that is sustainable and profitable for their business.
    • Customer Experience
    • Customer Relationships
    • Drinks Manufacturer