Popchips has success in the bag

Community-driven, ‘healthier living’ campaign wins consumer hearts and minds

Harris Interactive

London, 3rd July 2017:  Popchips, the makers of the ‘popped’ alternative, to traditional crisps, is taking on the big names and winning, through engaging marketing campaigns and “healthier” messaging, according to a new hi brands® brand sustainability survey from Harris Interactive with the cooperation of Aston Business School.

The study measures brand sustainability across penetration, equity, future relevance and vitality for a wide variety of popular brands, found that the popped snack manufacturer has won the hearts of UK consumers, with Popchips included in the top 20 most vital brands, taking the highest spot of FMCG brands measured, and most notably beating market leader Walkers.

At just five years old, the company is still a relatively small fry in the snacking world and many consumers are not yet aware of it. However, those who know the brand rate Popchips as the second highest most future relevant crisp and snack brand (after Walkers), and best performing when it comes to brand excitement and creating a brand community. Popchips consumers simply like the people behind the brand and the way they can interact with the brand.


The key to Popchips’ resonance with consumers is its brand position as a healthier snack. Using taglines such as ‘Be a bit good’ and the hashtag #GetPopped, the brand has adopted a fun, friendly personality to encourage consumer interaction on its website and via social media. Consumers can watch vlogs, find recipe tips and share their own snaps with the brand.

Commenting on Popchips’ positioning in the latest study, Magdalena Jablkowska-Citko, Consumer Research Director of Harris Interactive said: “Popchips may only have hit the UK market in 2012, but consumers are overwhelmingly excited about the brand and actively seek information about it, which is uncommon in the fast-moving consumer goods category.

“The findings show huge customer anticipation for the brand, which has created a real and active community, where co-creation and empathy between the people behind the brand and consumers is strong. Despite being a smaller player, Popchips’ larger competitors have a lot to learn from them in terms of consumer engagement.”

“At Popchips we have a ‘one snacker at a time’ mentality, striving to create quality interaction and conversation with our fans,” commented Helen Bromley, Marketing Manager, Popchips. “We believe that ‘better for you’ doesn’t have to be boring, and leverage our lighthearted and positive brand personality to create feel good, uplifting experiences for our snackers that set us apart from other bland and serious snack brands. It is fantastic to see this research reveal that this approach is succeeding in building excitement for consumers.”

As part of the hi brands study, respondents were asked to rate brands in a variety of categories, including crisps and snacks, fizzy drinks, games consoles and mobile phones, looking at brand knowledge, future relevance and brand vitality.

The brand sustainability framework was conceived, designed, fielded and analysed by Harris Interactive in conjunction with Aston Business School.

To find out more, visit: http://harris-interactive.co.uk/solutions/brands-communication/hi-brands/

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About hi brands
Harris interactive together with Aston Business School has developed hi brands, a new brand sustainability measurement framework. It comprises five pillars measuring: brand knowledge (awareness and penetration); brand equity (overall
brand health); future relevance (how the brand will be evolving); and overall brand vitality which measure to what extent consumers are excited about the brand (active interest in the brand and offers as well as anticipation) and brand community (to what extent the brand and consumers interact and what level of empathy amongst the people is there).

About Harris
Harris Interactive is a full service, consultative custom market research agency. We are responsive, agile and committed to our clients’ success above all. We have a long history of helping brands succeed and we continuously innovate new means for obtaining insight. We set ourselves apart as we fuse sector expertise and award winning research designs with innovative tools and technology to deliver impactful, actionable insights that keep our clients ahead of what’s next.

Expert in all areas of research design, implementation, analysis, and reporting, Harris Interactive has particular strengths in customer experience, brand and new product development. Working internationally from our offices, our activities in the UK span both business-to-business and consumer markets.

At Harris our legacy, expertise and relationships made us who we are but technology drives our future and speed of delivery allows us to anticipate challenges.


  • brand research
  • hi brands
  • hi brands crisps
  • popchips