London, UK, 2nd March 2017: Last week’s announcement that Nokia will be launching an updated version of the classic 3310 – the first mass-market mobile phone – prompted a significant peak in consumer engagement with the brand, as half (50%) of consumers say they have read or heard about Nokia in the past week, according to a survey by Harris 24.
The study, which aimed to uncover the impact of Nokia’s use of nostalgia on brand engagement, revealed that the 3310 campaign overshadowed customer perception of other mobile brands during the same period. Just two-fifths (42%) of respondents remembered having seen or read about Samsung in the same time period, while only a third (35%) claimed to have seen or read about iPhone. Google was next in line with only 16% visibility and all other mobile brands – Sony, BlackBerry, LG and Microsoft – achieved even lower results. Meanwhile, awareness of Nokia rose to almost two-thirds (60%) for consumers who had previously owned a 3310.
Most significantly for Nokia, over a quarter (27%) of recipients said they would be more likely to purchase a Nokia phone as a direct result of the campaign, a figure that rises to over a third (37%) among the key millennial demographic (18-34 year olds).
In addition to comparing brand engagement with the mobile frontrunners, the survey examined how aware consumers are of Nokia’s full new range of smartphones. Just a quarter (26%) of consumers remembered seeing messaging that other Nokia smartphones would be launched, although this increased to a third (33%) among 18-34 year olds.
“It is clear to see that nostalgia has significant power over consumers, with impressive numbers of individuals engaging with the campaign, and over a quarter saying they would be more likely to purchase a Nokia phone following the 3310 announcement,” commented Alberto Pirisinu, Research Manager, TMTE, Harris Interactive. “What will be interesting to see is whether the brand can maintain the same level of consumer engagement once the initial novelty of the announcement has worn off, and if the impact will stretch to Nokia’s other new models going on sale.”
This survey was conceived, designed, fielded and analysed within a 24-hour period, using Harris 24.
On the survey technique Susan Vidler, Head of Research at Harris Interactive commented, “Harris 24 enables clients to conduct high quality research, cost effectively, at the speed they require. This fast turnaround service has made a real impact on the ability to use the latest, up-to-date research findings to inform key business decisions that need to be made quickly.”
To find out more, visit: http://harris-interactive.co.uk/solutions/harris-24
Harris Interactive is a full service, digital consultative custom market research agency. We are responsive, agile and committed to our clients’ success above all. We have a long history of helping brands succeed and we continuously innovate new means for obtaining insight. We set ourselves apart as we fuse sector expertise and award winning research designs with innovative tools and technology to deliver impactful, actionable insights that keep our clients ahead of what’s next.
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