Harris Interactive launches PopUP Live for real-time audience feedback during live broadcasts

The new service will provide detailed insights for TV, radio and online programmes

Harris Interactive UK

Harris Interactive, a leading digital market research agency, has today announced the launch of Harris PopUP Live – an innovative online discussion platform providing broadcasters with in-depth viewer engagement insights in real-time. This new product, powered by Toluna technology, is built around Harris Interactive’s successful PopUP Community platform, originally launched 18 months ago.

PopUP Live enables TV, radio and online broadcasters to gain in-the-moment feedback from viewers and listeners tuned into a specific show while it is on air. Using the platform, broadcasters can view, download, and control the conversations – as members share their reactions, likes, and dislikes in a moderated discussion.

Already in use in the UK and Europe, a recent PopUP Live application involved Harris Interactive’s media team engaging a pre-selected audience watching a prime-time daily TV show. The live chat included a discussion of general viewing habits, motivations to watch and expectations of the show, while viewers shared their thoughts on features, hosts, and guests. Members were highly engaged in sharing their views. Having just experienced the show, they were primed and keen to discuss their motivations and barriers to watch again, and preferences for future content.

Denholm Scotford, Head of Media and Entertainment at Harris Interactive said: “Getting audience feedback, and capturing changes in sentiment during a show, is invaluable for broadcasters to inform editing, aid programme development and enhance audience engagement.

“Qualitative research used to mean lengthy, drawn out, and expensive undertakings in order to get real feedback from real viewers, but now it’s easy and cost-effective to capture insights while a show is live, and stakeholders can view the discussion as it takes place. As a result, quicker decisions and adjustments can be made to improve viewer enjoyment and engagement.”

The platform is managed by Harris Interactive’s specialist media researchers, with a discussion guide specific to individual client needs. Clients are able to view and download insights instantly, or access clean transcripts and analysis from the day after transmission.

“The combination of our purpose-built platform, seamless access to an extensive global panel, and category expertise is striking a chord with our clients,” commented Debbie Senior, VP Global Products & Automation of Harris Interactive.

“Our PopUP Communities enable fast turnaround and insights, with a flexible approach, at a more cost effective level than traditional qualitative approaches. We’re delighted that our broadcasting clients can now benefit even further from this.”

— ENDS —

About PopUP Communities:

PopUP Communities, originally launched 18 months ago, is part of a growing range of digital products available from Harris Interactive, which includes Harris 24, NeedExpress, IdeaExpress, Concept Express, PackTest Express, Choice Express, and online communities.

About Harris Interactive

Harris Interactive is a full-service, consultative custom market research agency. We are responsive, agile and committed to our clients’ success above all. We have a long history of helping brands succeed and we continuously innovate new means for obtaining insight. We set ourselves apart as we fuse sector expertise and award-winning research designs with innovative tools and technology to deliver impactful, actionable insights that keep our clients ahead of what’s next.

Expert in all areas of research design, implementation, analysis, and reporting, Harris Interactive has particular strengths in customer experience, brand and new product development. Working internationally, our activities span both business-to-business and consumer markets.

At Harris our legacy, expertise and relationships made us who we are, but technology drives our future and speed of delivery allows us to anticipate challenges.


  • popUP
  • popup communities
  • PopUp Live