Understanding the Changing Needs of the Financial Services Consumer

Following the end of restrictions and a complicated environment that includes rising prices, product shortages and the continued presence of Covid, understanding the changing needs of consumers is critical to support messaging and product/service development.

In this webinar, our head of Financial Services research, Michael Worledge, will share the latest insights from our UK Financial Services Sentiment Indicator, including:

• How have consumers’ personal finances been affected, their levels of optimism and concern for the future

• As prices rise, the public’s awareness around inflation

• With restrictions removed, the evolving role of the branch and digital – and perceptions of different types of organisations

• The vulnerable customer perspective



  • Changing Consumer
  • Financial Services