Employee Research


Harris Interactive has an enviable track record in helping organisations realise the full potential of their employees and as a result, drive significant business performance improvements.  It is no coincidence that many of the organisations we work with have seen their employee engagement score double from the start of our relationship with them, resulting in significant improvements to customer satisfaction, sales, operating profit, productivity and many more metrics.

The Harris model for success has been built over many years to differentiate what makes a great organisation great and not just good.  Our model and approach has been validated in the field through the thousands of surveys we have conducted over many years with millions of employees.  It is not an approach that has been plucked from the air, borrowed, created by a third party, or created by any guesswork.  It works because it treats people as people, not as numbers, and takes into account both the rational and emotional drivers of motivation and performance.

Employee measurement is only as good as the model and analysis that underpin it.  There are so many models out there, and so many fancy ways of collecting employee opinion and reporting it; without the foundations of a validated model for improvement, what exactly are you reporting back on, or being told to improve and why?  Wouldn’t you prefer to know that you are asking the right questions, being told the right things to improve and why, and in the knowledge that other organisations working with Harris have significantly improved their business performance year on year, driven by employees with a greater sense of wellbeing.

Harris then has every technological tool at its disposal for collecting the survey responses, reporting back the results, building action plans down to the most local level in your organisation, monitoring those action plans and running rapid deployment follow up pulse health checks.


Latest Blogs


The UK Big Life Work Survey

During the Summer of 2016 Harris Interactive conducted a survey of the working population asking them about their perceptions about many aspects of their working lives. The purpose of this survey was multifaceted, with key objectives:... Read More


The importance of measuring employee satisfaction

Many businesses have a mechanism in place to regularly track customer satisfaction but employee satisfaction is generally measured less frequently – why is this? If customers of a business are satisfied, then is this satisfaction reflected amongst employees? And conversely, if customers are dissatisfied then how are employees feeling?... Read More

About Employee Power™

  • Employee Power™image

    Employee Power™ has been developed to simplify and automate employee survey creation, data collection, reporting, benchmarking, and action planning.


  • Head of Employee Research
    John Backhouse
    Head of Employee Insight
    John has been working in the field of employee insight for 20 years, across a broad range of sectors, public/private, domestic/international, and from local SME all the way through to global employers with 000’s of employees.  John started as a project manager, so understands the mechanics of how to get the most of an employee survey logistically and practically. Nowadays as Head of Employee Insight at Harris, John ensures that each employee measurement is correctly scoped and executed by our team of project and technical experts, then provides the analysis and insight on the results themselves in context of what they mean, what the actions should be, why, and how to implement them right down to a local level where they may have the biggest impact.  Anyone who has seen him present back employee insight results, would testify that he takes a no nonsense but easy to understand approach to translate a complex and wide set of data, and theory, into real and meaningful improvement actions using storytelling and past examples.  His approach has a proven track record of increasing employee engagement, employee performance, and organisational success as a result. In total John has personally surveyed over 3 million employees, conducted over 300 employee focus groups and delivered over 400 employee survey presentations…hopefully that qualifies him as an expert in the field!  John holds a BA (Hons) in Business. John is the insight expert because of his long experience in the field of employee measurement and providing in depth insight to transform organisations through their people.  John would be instrumental in taking your survey results through to actions, and adding a deep level of context based on his experience.

What our clients say

  • The team at Harris Interactive helped achieve maximum impact with stakeholders.  Overnight, the debrief deck became “this month’s most read” report on our internal Consumer Portal.