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Consumer spending has undergone a revolution over the past decade with shops, restaurants, pubs and online retailers benefitting from a continuing growth in the use of payment cards.
Results from Harris Interactive’s latest customer relationship survey, Customer Power, suggest that banks cannot rest on their laurels when wanting to retain the loyalty of their customers.
Harris Interactive, in conjunction with Utility Week, recently launched a survey to a nationally representative audience of just over 1,000 consumers to measure switching behaviour.
Using Harris Interactive’s Concept Express service, we tested unbranded descriptions of high street reward accounts from four of the largest high street banks based on their updated propositions for 2017
Research carried out by Harris Interactive in October 2016 on the future of banking, suggests that public opinion on open banking is mixed, with data security/privacy concerns cited as the main barrier
During the Summer of 2016 Harris Interactive conducted a survey of the working population asking them about their perceptions about many aspects of their working lives. The purpose of this survey was multifaceted, with key objectives: